Terms of service

1. Overview

This website is operated by New Era Fitness Pty Ltd (“we”, “us”, “our”).
By accessing or using our websites or social media platforms (including AthleticLab.co and related pages), you agree to these Terms of Service and all applicable laws.
Our websites provide information about our products and brand. All retail sales are handled by our authorised retail partners such as Big W.

2. Website Use

You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of others.
You must not attempt to interfere with or disrupt the security or functionality of this site.

3. Products and Retail Partners

Our products are available for purchase through Big W and other authorised retailers.
All sales, payments, returns, and refunds are governed by the retailer’s own terms and policies.
We do not sell products directly through our website and are not responsible for processing transactions or refunds made through Big W or other third-party retailers.

For full details on Big W’s terms and policies, please visit:
https://www.bigw.com.au/your-rights-product-safety/terms-and-conditions
https://www.bigw.com.au/help/returns

4. Intellectual Property

All trademarks, product names, designs, packaging, text, images, and content featured on this website are the property of New Era Fitness Pty Ltd or its licensors.
You may not reproduce, copy, distribute, or use any materials without our prior written consent.

5. Disclaimer

The information on this website is provided for general informational and demonstration purposes only.
Our products are not medical devices. Always read all instructions and warnings before use, and consult a medical professional before starting any new fitness or recovery program.
Use all products only as intended and demonstrated.

6. Limitation of Liability

To the fullest extent permitted by law, New Era Fitness Pty Ltd is not liable for any direct, indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website or content

  • Any reliance on information provided

  • Any third-party websites, services, or retailers linked to or from our site

7. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

8. Contact Us

If you have any questions about these Terms of Service or our products, please contact us:

New Era Fitness Pty Ltd
Email: help@athleticlab.co