Athletic Lab App privacy policy

Quick Summary

·         We collect basic information (name, email, optional preferences) to run your Athletic Lab app experience.

·         We do not sell or monetise your personal information.

·         You can request access, correction, or deletion of your data anytime at help@athleticlab.co.

·         We use your data to operate the app, improve features, and provide support.

·         We retain your data only while your account is active.

·         European users have GDPR rights (access, deletion, correction, objection, portability).

·         The app is not for users under 16, and we do not knowingly collect children’s data.

·         You can stop all data collection by uninstalling the app.

This Privacy Policy applies to your use of the software application Athletic Lab (the “Application”), which is owned and operated by New Era Fitness Pty Ltd - ABN 58 653 514 517 or its licensors (referred to in this document as “New Era Fitness”, “we”, “us” or “our”). Protecting your privacy and the confidentiality of your personal information is important to us. Please read this Privacy Policy carefully to understand how we collect, use, disclose, store, and protect your personal information, as well as how you can access, correct, update, or delete any personal information provided to us, or express any concerns you may have.

We Respect Your Privacy

We respect your right to privacy and are committed to safeguarding the privacy of our customers and software application users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

Collection of Personal Information

We will, from time to time, receive and store personal information you enter onto our software Application Athletic Lab, provide to us directly or give to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

How We Collect Your Personal Information

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our software application and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of Your Personal Information

We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise monetise your personal information under any circumstances.

We may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.

We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

Disclosure of Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect our copyright, trademarks, legal rights, property, or safety, our Application, website (including athleticlab.co) and customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Data Retention

We retain your personal information only for as long as your account is active or as needed to provide our services. You may request deletion of your personal information at any time by contacting help@athleticlab.co.

Security of Your Personal Information

New Era Fitness Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to Your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at help@athleticlab.co with the subject line “Attn. Privacy Officer”.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Your Rights Under GDPR (European Users)

If you are located in the European Union (EU), you may have additional rights under the General Data Protection Regulation (GDPR), including:

·         The right to access your personal data

·         The right to correct inaccurate data

·         The right to request deletion (“right to be forgotten”)

·         The right to restrict or object to processing

·         The right to data portability

·         The right to withdraw consent at any time

To exercise these rights, please contact help@athleticlab.co.

Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO BOX 1644, Sydney, New South Wales, 1355. We take complaints very seriously and will endeavour to respond as soon as possible after receiving written notice of your complaint.

Children’s Privacy

The Application is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 16, we will take reasonable steps to delete it promptly.

Opt-Out Right

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at help@athleticlab.co with the subject line “Attn. Privacy Officer”.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Application or associated website (including athleticlab.co). Please check back from time to time to review our Privacy Policy.

Software Application

When You Use Our Application

When you come to our Application we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site and Application, such that we can improve our service.

Cookies

We may from time to time use cookies on our software Application. Cookies are very small files which a website or application uses to identify you when you come back and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your device settings. However, this may prevent you from taking full advantage of our Application.

Automatic Collection

The software Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

Third Parties

Our software Application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that we are not responsible for the privacy practises of other such applications or websites. We encourage our users to be aware, when they leave our Application or website, to read the privacy statements of each and every application or website that collects personally identifiable information.

Geo-Location

When you visit the mobile Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.